airport assistance faq's

We will send you an email with complete details as soon as your AirportAssist.com booking is confirmed. Please check all the details on this email carefully and let us know immediately if anything is amiss. Kindly ensure that you or your customer / relative receives all the relevant service information to ensure a smooth Airport Assistance experience from AirportAssist.com. The confirmation email will include an AirportAssist.com Service Request Code. Please quote this in all correspondence with us about your booking. You will also receive a confirmation email on payment. If not, please check your spam or junk mail or email us at service@AirportAssist.com.

The charges for cancellation will be as follows: Within 48 hours of scheduled service time: 100.00% of total booking price. More than 48 hours of scheduled service time: USD 15.00 or 10.00% of the total booking price whichever is higher

Please email us at service@AirportAssist.com to make amendments to AirportAssist.com Service Bookings.

The charges for amendment will be as follows: Within 24 hours of scheduled service time: 100.00% of total booking price Within 48 hours of scheduled service time: 50% of total booking price More than 48 hours of scheduled service time: USD 15.00 or 10.00% of the total booking price whichever is higher

Yes, you can include children and should count them for the total number of passengers. Charges for infants under 2 years of age are not applicable and they are not included in passenger count. Please note that there may be changes according to the local airport’s terms and conditions. Kindly contact us at service@AirportAssist.com for details. ​​

You can book through our main website at https:\\AirprotAssist.com or any of our 1126 Airport websites or place your request via email at service@AirportAssist.com preferably 48 hours prior to your flight. If you need to make a booking at short notice (less than 48 hours), please contact us via email provided above to enable us to check availability with our local representatives. ​​ Our 24 / 7 / 365 AirportAssist.com will contact you to confirm the price and complete the booking. ​​

If you want to make a booking for an AirportAssist.com service within 48 hours of your flight, please email us at service@AirportAssist.com to enable us to check availability with our local representatives. Our 24 / 7 / 365 AirportAssist.com Control Room will contact you to confirm if we could provide the service. All bookings made within 48 hours remaining to the flight time are subject to a 50% surcharge or additional fees as mandfated by the airport. ​​

For Arrival Passengers: Our representative will be waiting with the name board near the end of the aerobridge where allowed by airport security or else inside the terminal at the nearest point possible. For Departure Passengers: A meeting point will be arranged at or near the entrance of the terminal building. If you have arranged ground transportation, please let us know. This may help with providing a smooth handover between the service providers.

Our local AirportAssist.com representative will wait with your customer and assist until the new scheduled departure / arrival time. In case the passenger needs further assistance after our service has concluded, it can be arranged directly with our representative subject to availability and payment of additional fee.

There is absolutely no need to give a tip to our local concierge or representative. If you or your customer/ relative feels they have experienced an outstanding service and want to reward the representative, then they are free to do so but there is no expectation that you will tip separately.

Yes, the passenger needs to carry a printed copy of the AirporAssist.com booking confirmation AirportAssist.com has sent you. Also, kindly retain the mobile phone number of our local concierge or representative which shall be sent to you at least 24 hours before commencement of the service.

Our local concierge or representative will be carrying a name board with passenger / party’s name on it.

Our local AirportAssist.com Meet & Greet representatives are not insured to carry baggage. Airports stipulate that passengers must keep their hand baggage with them and under their control at all times. However, if required, our local representative would be pleased to arrange porter services for you or your customer / relatives, for which local payment may be required. Please check the service notes as you make the booking to understand what is included with regard to porterage. We can arrange for porter service at an additional cost.

Under current legislation, the access to airside is severely restricted, especially for international travel passengers in United States of America. Therefore, AirportAssist.com service, together with all other service providers, is unable to provide meet & greet service for international arrivals or transits at the arrival gate. Our services for Arrival and Transit will meet passengers after Customs control. Please note, US domestic travel is not affected by these restrictions. We will meet customers at the gate for domestic arrivals and transit services. Also, the US Customs and Border Control agency does not consistently provide ‘preferential Fast Track’ style services for passport control and TSA security check. We will endeavor to guide our customers through such expedited service lanes wherever available, but cannot guarantee the service.

If you have booked a departure service and the passenger will be late in reaching the airport, please inform about the same to AirportAssist.com's local representative or concierge on the number we have provided. Kindly note that neither we nor our representatives can take any responsibility for the consequences of missed flights. It is your responsibility to make bookings with us in good time for your customer to catch the flight, allowing for all eventualities.